FAQ

Quick answers about orders, shipping, returns, and VIVVA sportswear.

Where does VIVVA ship?

We ship to the United States and select international destinations. Delivery times vary by destination — see our Shipping Policy for full details.

Do you offer free shipping?

Yes. Standard shipping is free on U.S. orders over $75. Orders below that threshold are charged a flat rate shown at checkout.

How long will my order take to arrive?

U.S. orders typically arrive in 5–7 business days after shipment. International delivery usually takes 10–15 business days. You will receive tracking information by email once your order ships.

What is your return window?

We accept returns and exchanges within 30 days of delivery on unworn items with original tags attached. See Return & Exchange for step-by-step instructions.

Can I exchange for a different size or color?

Yes. Exchanges are the fastest way to get the right fit. Contact us at support@vivvasports.com with your order number and the size or color you need. Exchanges are subject to availability.

How do VIVVA products fit?

Our apparel is designed with an athletic fit — close to the body without restricting movement. If you are between sizes or prefer a relaxed fit, we recommend sizing up. Check each product page for fabric notes and model details when available.

How should I care for my VIVVA gear?

Machine wash cold with like colors. Do not bleach. Tumble dry low or hang dry to preserve elasticity and color. Avoid fabric softener on performance fabrics. Always follow the care label on your garment.

My order arrived damaged or incorrect — what should I do?

We are sorry about that. Email support@vivvasports.com within 7 days of delivery with your order number and photos of the issue. We will make it right with a replacement or refund.

How long do refunds take?

Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method. Your bank may need additional time to post the credit.

Do you restock sold-out items?

Popular styles and colorways are restocked when possible. Join our newsletter at the bottom of the site to hear about new drops and restocks first.