Shipping Policy
Thank you for shopping at VIVVA. This Shipping Policy explains processing times, delivery estimates, and shipping costs for orders placed at vivvasports.com.
Processing time
Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. holidays). You will receive a shipping confirmation email with tracking once your order leaves our facility.
United States shipping
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard | 5–7 business days after shipment | Free on orders over $75; otherwise calculated at checkout |
| Expedited | 2–4 business days after shipment | Calculated at checkout (when available) |
International shipping
We ship to select countries outside the United States. International orders typically arrive in 10–15 business days after shipment, depending on destination and customs processing.
- International shipping rates are shown at checkout.
- Duties, taxes, and import fees are the responsibility of the recipient and may be collected by the carrier on delivery.
- Delivery times are estimates and not guaranteed once the package is in the carrier network.
Order tracking
Tracking information is sent to the email address used at checkout. If you have not received tracking within 3 business days of ordering, check your spam folder or contact support@vivvasports.com.
Shipping address
Please double-check your shipping address before completing your order. We cannot change the address after an order has shipped. VIVVA is not responsible for packages delivered to an incorrect address provided at checkout.
Lost or delayed packages
If tracking shows delivered but you did not receive your package, or if your order is significantly delayed:
- Verify the shipping address on your order confirmation.
- Check with household members, neighbors, or your building office.
- Contact us within 14 days of the marked delivery date at support@vivvasports.com with your order number.
We will work with the carrier to investigate and resolve the issue.
PO boxes & APO/FPO
We ship to U.S. PO boxes and APO/FPO addresses via standard carriers where service is available. Expedited options may not be available to these addresses.
Holiday peak season
During high-volume periods (Black Friday, holidays, major product launches), processing and transit times may be extended by 1–3 business days. We appreciate your patience.
Questions about delivery? See our FAQ or Contact page.
Last updated: August 2026