Return & Exchange
We want you to love your VIVVA gear. If something is not the right fit, color, or style, you can return or exchange eligible items within 30 days of delivery.
Return window
Items must be postmarked for return within 30 days of the delivery date shown on your tracking confirmation.
Eligibility
To be eligible for a return or exchange, items must be:
- Unworn, unwashed, and in the same condition you received them
- Returned with all original tags attached
- Returned in original packaging when possible
- Accompanied by proof of purchase (order number or email confirmation)
Non-returnable items
For hygiene and safety reasons, the following cannot be returned unless defective:
- Items marked Final Sale
- Gift cards
- Undergarments, swimwear, and socks that have been opened or worn
- Customized or personalized products
Exchanges (recommended)
Need a different size or color? Exchanges are the fastest option. Email support@vivvasports.com with your order number and the item you would like instead. Exchanges are subject to stock availability. If your preferred replacement is unavailable, we will offer a refund or store credit.
How to start a return
- Email support@vivvasports.com with your order number and the item(s) you wish to return.
- We will confirm eligibility and send return instructions within 1–2 business days.
- Pack items securely and ship using a trackable service. We recommend keeping your tracking number until your return is processed.
- Once received and inspected, we will process your exchange or refund.
Return shipping
Return shipping costs depend on the reason for return:
- Defective or incorrect items — we cover return shipping. Contact us within 7 days of delivery with photos.
- Change of mind / fit / preference — customer is responsible for return shipping unless otherwise stated in a promotion.
Damaged or wrong item received
If your order arrives damaged or you received the wrong product, contact us within 7 days at support@vivvasports.com with photos. We will arrange a replacement or full refund at no extra cost.